If you won a reward from an event and didn't get the reward, firstly make sure you have gone back to the event screen to attempt to claim your reward using the "Collect" button. If the collect button never appeared, or you clicked the collect button and didn't receive your prizes, please contact our support team and tell them the follow;
- What event you participated in.
- When that event started.
- When that event ended.
- What reward tier you were in.